Quality

CERTIFICATION AND ACCREDITATION 

The Organization has a Quality Management System implemented since the year of 1997, and is currently certified in accordance with the new ISO 9001: 2015 standard in general cargo, pharmaceutical products, food products and dangerous goods with or without controlled temperature road freight. (Bureau Veritas Certification, Certificate no. PT003611-2, 2017.07.31).


The Organization, to take the line of service with the requirements and needs of all Stakeholders, integrates into its business strategy its commitment to quality.   In this sense, the Quality policy is reflected on the following principles:  


> Customer Focus by identifying, understanding and anticipating client needs and future gifts, seeking thereby permanently raise their standards of satisfaction with the service provided; 


> Focus on collective purpose ensuring that all employees understand the goals and implement their individual relevance to the success of the Organization, encouraging them to contribute to actions and suggestions for improvement; 


> Human Resources Development, by recruiting, training and motivating them and ensuring the means necessary for the efficient performance of the different activities carried out; 


> Ensure continuous improvement in the services provided; 


> Supplier Qualification, establishing reliable and lasting relations with them;


> Environmental efficiency with the gradual introduction of practices and equipment cleaner; 


> Social Commitment, through its contribution to the social, economic, environmental and cultural of the local community.   


The Management of Transport Machado & Brites takes full commitment to the satisfaction of customer, legal and standard requirements, and other relevant as a safeguard of all relevant stakeholders, and to continually improve the effectiveness of its Quality Management System.

The Organization is accredited by the British Border & Immigration Agency with regard to the cross-border safety system is has implemented.

Certificados